Customer Care
Returns Policy
Last Updated: October 2, 2026
This policy includes only return rules confirmed by Noah Creations.
Apparel
Apparel returns are allowed within 14 business days of delivery.
Tapestry Blankets and Ponchos
Tapestry blanket and poncho returns are allowed within 14 business days of delivery.
Return Condition
Eligible returns must be unused, unworn, unwashed, with original tags and packaging.
Return Approval
Customers must email noah.creations11@gmail.com with the product name and order number and receive approval before sending an item back.
Return Shipping
Customers are responsible for return shipping costs for standard approved returns. Noah Creations provides prepaid return shipping for approved damaged, defective, or incorrect-item claims. Original shipping charges are nonrefundable.
Refund Method
Standard approved returns are refunded to the original payment method. Noah Creations initiates approved refunds within 5 business days. The customer's bank or card issuer controls when the credit appears.
Damaged, Defective, or Incorrect Items
Contact Noah Creations within 14 calendar days of delivery to report a damaged, defective, or incorrect item. Email noah.creations11@gmail.com with the product name and order number. Approved claims receive a replacement when the item is available. If a replacement is unavailable, the product amount is refunded to the original payment method.
Sale or Discounted Items
If an item is on sale or discounted, its normal category rule applies unless the product is clearly marked final sale.
Limited-Edition Items
Limited-edition items follow their normal category rule unless the product is clearly marked final sale.
Jewelry and Accessories
Jewelry and accessories are final sale except for approved damaged, defective, or incorrect-item claims.
Other Product Categories
A return rule has not been confirmed for product categories not listed above. Contact noah.creations11@gmail.com with the product name and order number before sending an item back.
Questions
Email noah.creations11@gmail.com with the product name and order number.
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